UNAUTHORIZED REPAIRS
carcareconsultants.com
Car maintenance and repair. A guide for owners and repair shops.
Frustrated by high car repair costs?!
You're not alone!
Introduction . . .
The California Bureau of Automotive Repair processes over
25,000 complaints per year against Auto Repair and Service
Facilities in the state of California. That's almost 500 a week,
and according to the BAR that's the tip of the iceberg, . . . most
people don't take the time to complain!
In a 2005 report the BBB listed New Car Dealers as #2 and Auto
Repair and Service Facilities as #10 in the number of consumer
complaints submitted for their review.
Facts:
The Illinois State Attorney General's office lists Car Dealers as
#6 and Auto Repair and Service Facilities as #10 in number of
consumer complaints for 2007.
The Oregon State Attorney General's office lists Car Dealers as
#5 and Auto Repair and Service Facilities as #10 in number of
consumer complaints for 2007.
What can you do?
Arm yourself by reading the information on this website. It will
explain how the estimate is calculated and what to ask the
shop to determine whether they are giving you a fair price.